We accept returns on eligible items within 14 days of delivery. Items must be unused, unwashed, and in original condition. Custom or personalized items cannot be returned unless defective.
Exchanges: Accepted within 14 days. Contact us first so we can confirm availability.
Damaged/Incorrect Items: Email us within 7 days. You will receive a free return label so that you may ship the item back to us. Once received, you will be issued a refund.
Non‑Returnable: Custom items, digital downloads, clearance items, worn/washed items.
Refunds: Issued to original payment method after inspection. Shipping fees are non‑refundable.
Return Shipping: Customer pays unless the item arrived damaged or incorrect.
To start a return: Email Blutokyomedical@gmail.com or fill out the form on this page with your order number, item(s), reason, and photos if needed.
Shipping Policy
Processing Time: 2–5 business days.
Shipping Time:
U.S.: 3–7 business days
International: 7–21 business days
Tracking: Sent via email once shipped.
Incorrect Address: We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost/Stolen Packages: Contact your local carrier if tracking shows delivered.
Privacy Policy
We collect information you provide at checkout (name, email, address, payment details). We use this information to process orders, communicate with you, and improve our store.
We do not sell or rent your information.
We may share data with trusted partners (payment processors, shipping carriers) for order fulfillment.
You may request updates or deletion of your personal information at any time.
Terms of Service
By using our website and placing an order, you agree to these terms.
Products: Colors may vary slightly due to screen differences.
Order Acceptance: We may cancel orders due to stock issues, suspected fraud, or pricing errors. Pricing: Listed in USD and may change without notice.
Prohibited Uses: Unlawful activity, IP violations, or interference with site functionality.
✅ FAQ
When will my order ship? Processing takes 2–5 business days.
Do you accept returns? Yes — eligible items within 14 days.
What if my item arrives damaged? Email us within 7 days with photos and return ship with free label.
Do you ship internationally? Yes.
Can I change my order? If it hasn’t shipped yet, contact us ASAP.
How do I contact you? Email Blutokyomedical@gmail.com.
